Taia Translations Ltd
Effective date: 18th May 2026 · Version 2.0
These Terms and Conditions (the “Terms”) govern your access to and use of the translation and localization platform and services provided by Taia Translations Ltd, a company incorporated in England and Wales (company number 12779985) whose registered office is at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ (“Taia”, “we”, “us” or “our”).
By creating an account, signing an order form, or accessing or using the Services, you (“you”, “your” or the “Customer”) confirm that you have read, understood and agree to be bound by these Terms. If you are entering into these Terms on behalf of an organisation, you warrant that you have authority to bind that organisation.
1. Definitions
In these Terms, the following words have the following meanings:
“Account” means the Customer’s account on the Platform, including all Users associated with it and the Organization, if any, established by the Customer.
“AI Translation” means translation produced by a machine translation engine or large language model, without human review.
“Confidential Information” has the meaning given in clause 10.
“Credits” means the unit of consumption used by the Platform to meter usage of AI Translation and certain features, as further described on the Platform.
“Customer Content” means all text, documents, files, glossaries, translation memories, style guides, instructions and other material that the Customer or its Users upload to or otherwise submit through the Platform.
“Effective Date” means the date the Customer first accepts these Terms, whether by creating an Account, signing an Order Form, or otherwise commencing use of the Services.
“Fees” means the fees payable for the Services as set out on the Platform pricing page (taia.io/pricing), in any applicable Order Form, or as otherwise notified to the Customer.
“Order Form” means a written or electronic order placed by the Customer with Taia, including in-Platform subscription orders and Professional Services orders.
“Organization” means a multi-user account structure on the Platform that enables the Customer to manage multiple teams, users and resources under a single billing relationship.
“Platform” means Taia’s translation and localization platform accessible at translate.taia.io and any related domains, including the AI Translation, Translation Studio and Professional Services functionality.
“Professional Services” means human translation and related linguistic services performed by Taia and its qualified linguists, including the Essential, Enhanced and TE Service tiers.
“Services” means the Platform and all related services made available to the Customer by Taia, including AI Translation, the Translation Studio, Professional Services and support.
“Sub-processor” means a third party engaged by Taia to support the delivery of the Services, including machine translation providers, large language model providers, hosting providers and external linguists. A current list is available at taia.io/legal/sub-processors/.
“Subscription” means a recurring subscription to the Platform, including any Credits allowance and feature entitlements associated with the relevant plan.
“Subscription Term” means the period for which the Customer has paid a Subscription, being one month for monthly Subscriptions and twelve months for annual Subscriptions, and any renewal of such period.
“Translation Studio” means the self-service computer-assisted translation editor provided as part of the Platform, in which Users can review, edit and approve translations.
“User” means an individual authorised by the Customer to access the Platform under the Customer’s Account.
2. The Services
2.1 The Platform offers translation and localization functionality across three service modes:
(a) AI Translation: instant machine-generated translation between supported languages, metered in Credits.
(b) Translation Studio: a browser-based computer-assisted translation editor in which the Customer’s Users can review, edit and approve translations, with translation memory, glossary and quality assurance features.
(c) Professional Services: human translation performed by Taia and its qualified linguists, available in tiered service levels (Essential, Enhanced and TE Service) and priced per word as set out on the Platform.
2.2 Taia will provide the Services using reasonable skill and care and in accordance with these Terms.
2.3 Taia may from time to time modify, enhance or discontinue features of the Services. Where any such change is materially adverse to the Customer, Taia will give reasonable prior notice.
2.4 The Customer is responsible for ensuring that its hardware, software and internet connectivity meet the requirements necessary to use the Services.
3. Accounts and Users
3.1 The Customer is responsible for creating and maintaining its Account, including the security of login credentials and the actions of its Users.
3.2 The Customer must promptly notify Taia of any unauthorised use of the Account or any other security breach affecting the Account.
3.3 Where the Customer establishes an Organization, the designated Organization Manager is responsible for adding, removing and managing Users and for assigning appropriate roles.
3.4 The Customer must ensure that each User uses the Services in accordance with these Terms.
4. Subscriptions, Credits and Professional Services
4.1 Subscriptions
4.1.1 Subscriptions are offered on a monthly or annual basis. The features and Credit allowance applicable to each Subscription tier are as set out on the Platform pricing page.
4.1.2 Monthly Subscriptions renew automatically at the end of each Subscription Term unless cancelled before the renewal date through the Customer’s Account settings.
4.1.3 Annual Subscriptions renew automatically at the end of each Subscription Term unless cancelled at least thirty (30) days before the renewal date.
4.1.4 Unused Credits expire at the end of each Subscription Term and do not roll over, unless the Customer’s plan expressly provides otherwise.
4.1.5 Top-up Credit packages purchased in addition to a Subscription are available for one-time use within the validity period stated at the time of purchase.
4.2 Professional Services
4.2.1 Professional Services are ordered on a per-project basis through the Platform. Each order constitutes a separate Order Form incorporating these Terms.
4.2.2 Quotes for Professional Services are valid for fourteen (14) days from issue and are based on the source content, language pairs, service tier and turnaround requested at the time of the quote.
4.2.3 Delivery timeframes for Professional Services are estimates and depend on the volume, content complexity and linguist availability. Taia will use reasonable efforts to meet agreed deadlines.
5. Fees and Payment
5.1 Subscriptions are payable in advance. Monthly Subscriptions are billed by credit or debit card through the Platform. Annual Subscriptions may be paid by credit or debit card or, where agreed by Taia, by bank transfer against a single invoice covering the twelve-month period.
5.2 Professional Services are payable in one of the following ways, at the Customer’s election (subject to agreement by Taia):
(a) by credit or debit card at the time the order is placed;
(b) against an invoice issued upon delivery of each individual project; or
(c) against a single consolidated invoice issued at the end of each calendar month covering all Professional Services delivered during the preceding month.
5.3 Invoiced amounts are payable within fourteen (14) days of the invoice date, unless otherwise agreed in writing.
5.4 All Fees are exclusive of VAT and any other applicable taxes, which will be added at the prevailing rate where required by law.
5.5 Taia may suspend the Services if any undisputed Fees remain unpaid more than thirty (30) days after the invoice due date, provided that Taia has given the Customer at least seven (7) days’ written notice of the intended suspension.
5.6 Taia may charge interest on overdue amounts at a rate of four percent (4%) per annum above the Bank of England base rate, accruing daily until payment in full.
5.7 Taia may amend its Fees on giving the Customer at least thirty (30) days’ prior written notice. Any change to Fees will take effect from the start of the next Subscription Term.
6. Intellectual Property
6.1 Customer Content
6.1.1 As between the Parties, the Customer retains all right, title and interest in and to:
(a) all Customer Content, including the source content uploaded to the Platform;
(b) all translated outputs produced by the Services from that Customer Content (whether by AI Translation, Translation Studio or Professional Services); and
(c) all translation memories, glossaries and style guides created within or imported into the Customer’s Account.
6.1.2 The Customer grants Taia a non-exclusive, worldwide, royalty-free licence to access, store, process, transmit and otherwise use the Customer Content solely for the purpose of providing the Services to the Customer and complying with these Terms.
6.1.3 The Customer warrants that it has all necessary rights to upload the Customer Content to the Platform and that the Customer Content does not infringe the intellectual property rights or other rights of any third party.
6.2 Taia Intellectual Property
6.2.1 Taia retains all right, title and interest in and to the Platform, the Services, all underlying software and technology, and any improvements, modifications or derivative works of the foregoing, including all intellectual property rights therein.
6.2.2 Nothing in these Terms grants the Customer any right or licence in respect of Taia’s intellectual property, except the limited right to access and use the Services in accordance with these Terms.
6.3 Aggregated and De-identified Data
6.3.1 Taia may collect and use de-identified, aggregated statistical and operational data derived from the Customer’s use of the Services, including counts of translated segments, language pair distribution, performance metrics and feature usage, solely for the purposes of operating, securing, maintaining and improving the Services.
6.3.2 For the avoidance of doubt, Taia will not:
(a) use Customer Content (including source content, translated outputs, translation memories or glossaries) to train, fine-tune or improve any artificial intelligence model or machine learning system that is made available to any third party; or
(b) disclose any identifiable Customer Content to third parties other than as expressly permitted under these Terms or the applicable Data Processing Agreement.
6.4 Feedback
6.4.1 If the Customer or any User provides feedback, suggestions or ideas relating to the Services, Taia may freely use that feedback to improve the Services without obligation to the Customer.
7. Acceptable Use
7.1 The Customer must not, and must not permit any User or third party to:
(a) use the Services in breach of any applicable law or regulation;
(b) use the Services to translate, store or transmit material that is unlawful, defamatory, obscene, infringing of intellectual property rights, or otherwise objectionable;
(c) attempt to reverse engineer, decompile, disassemble or otherwise derive the source code of the Platform;
(d) use the Services to develop, train or benchmark a competing product or service;
(e) interfere with the security, integrity or availability of the Services, or attempt to gain unauthorised access to any part of them;
(f) use the Services to send unsolicited communications or to transmit malware or other harmful code; or
(g) resell, sublicense or otherwise commercialise the Services without Taia’s prior written consent.
7.2 Taia may suspend the Services without notice in the event of a serious breach of this clause 7 or where it reasonably believes the Services are being misused in a way that may cause harm to Taia, its other customers or any third party.
8. Data Protection
8.1 Where Taia processes personal data on behalf of the Customer in the course of providing the Services, the Parties shall comply with the data protection terms set out in the Data Processing Agreement available at taia.io/legal/dpa/, which is incorporated into these Terms by reference and forms an integral part of them.
8.2 Taia’s general processing of personal data (including data of Users and visitors to its websites) is described in its Privacy Policy at taia.io/legal/privacy/.
8.3 Taia processes Customer Content and personal data through the Sub-processors listed at taia.io/legal/sub-processors/. Taia will give the Customer at least thirty (30) days’ prior notice before engaging any new Sub-processor for a fundamentally new processing activity, and the Customer may object to any such Sub-processor by terminating the affected Services on reasonable notice.
9. Warranties and Disclaimers
9.1 Each Party warrants that it has full power and authority to enter into and perform its obligations under these Terms.
9.2 Taia warrants that the Services will be provided with reasonable skill and care.
9.3 Except as expressly set out in these Terms, the Services are provided on an “as is” and “as available” basis. To the maximum extent permitted by law, Taia disclaims all other warranties, express or implied, including without limitation warranties of merchantability, fitness for a particular purpose, accuracy of translation output, non-infringement and uninterrupted availability.
9.4 AI Translation output is generated by machine and may contain errors, omissions or inaccuracies. The Customer is responsible for reviewing AI Translation output before relying on it for critical or regulated purposes. Where higher accuracy is required, Taia recommends the use of Professional Services with the Enhanced or TE Service tier.
10. Confidentiality
10.1 Each Party (the “Receiving Party”) shall keep confidential all information of the other Party (the “Disclosing Party”) that is disclosed in connection with these Terms and that is either marked or identified as confidential, or that a reasonable person would understand to be confidential given its nature or the circumstances of disclosure (“Confidential Information”).
10.2 The Receiving Party shall:
(a) use the Confidential Information only for the purpose of performing its obligations and exercising its rights under these Terms;
(b) protect the Confidential Information with at least the same degree of care that it applies to its own confidential information, and in any event no less than a reasonable standard of care; and
(c) not disclose the Confidential Information to any third party except to its directors, officers, employees, contractors and Sub-processors who need to know it and who are bound by obligations of confidentiality at least as strict as those set out in this clause 10.
10.3 The obligations in this clause 10 do not apply to information that:
(a) is or becomes publicly available other than through breach of these Terms;
(b) was lawfully in the Receiving Party’s possession before disclosure;
(c) is lawfully obtained from a third party not under an obligation of confidentiality;
(d) is independently developed without reference to the Confidential Information; or
(e) is required to be disclosed by law, regulation or court order, provided that where lawful and practicable the Receiving Party gives the Disclosing Party advance notice.
10.4 This clause 10 shall survive termination of these Terms for a period of three (3) years.
11. Liability
11.1 Nothing in these Terms limits or excludes either Party’s liability for:
(a) death or personal injury caused by its negligence;
(b) fraud or fraudulent misrepresentation;
(c) any liability that cannot be limited or excluded by applicable law.
11.2 Subject to clause 11.1, neither Party shall be liable to the other, whether in contract, tort (including negligence), breach of statutory duty or otherwise, for any:
(a) loss of profits, revenue, business, anticipated savings or goodwill;
(b) loss or corruption of data (except where this results from a breach by Taia of its obligations under the Data Processing Agreement);
(c) loss arising from business interruption; or
(d) indirect, special or consequential loss or damage,
in each case howsoever arising and whether or not foreseeable.
11.3 Subject to clauses 11.1 and 11.2, the total aggregate liability of either Party to the other in respect of all claims arising out of or in connection with these Terms in any twelve (12) month period shall not exceed the total Fees paid by the Customer to Taia in the twelve (12) months immediately preceding the date on which the claim first arose, in respect of the specific Service that gave rise to the liability.
11.4 The Customer acknowledges that AI Translation output is generated by machine and that Taia accepts no liability for any decision, action or omission taken by the Customer or any third party in reliance on such output without appropriate human review.
12. Term and Termination
12.1 These Terms commence on the Effective Date and continue until terminated in accordance with this clause 12.
12.2 Either Party may terminate these Terms or any Subscription at the end of the then-current Subscription Term by giving notice in accordance with clause 4.1.
12.3 Either Party may terminate these Terms immediately by written notice to the other if:
(a) the other Party commits a material breach of these Terms and (where capable of remedy) fails to remedy the breach within thirty (30) days of being notified in writing to do so;
(b) the other Party becomes insolvent, enters into administration, makes any composition with its creditors or ceases to carry on its business; or
(c) any event occurs that gives rise to a right of termination expressly set out elsewhere in these Terms.
12.4 On termination of these Terms:
(a) the Customer’s right to access and use the Services ceases immediately;
(b) the Customer remains liable for all Fees accrued up to the date of termination;
(c) the Customer may, for a period of thirty (30) days from termination, export its Customer Content from the Platform using the export functionality provided; and
(d) after the thirty (30) day export window, Taia will delete the Customer Content in accordance with the Data Processing Agreement.
12.5 Termination of these Terms does not affect any rights, remedies, obligations or liabilities of the Parties that have accrued up to the date of termination.
13. Force Majeure
13.1 Neither Party shall be liable for any failure or delay in performance of its obligations under these Terms (other than the obligation to pay Fees) that arises from any circumstance beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, fire, flood, pandemic, failure of utility services, and failure of internet or telecommunications networks.
14. General
14.1 Entire agreement. These Terms, together with the Privacy Policy, the Data Processing Agreement (where signed) and any applicable Order Form, constitute the entire agreement between the Parties in respect of the Services and supersede all prior agreements and understandings relating to the same.
14.2 Variations. Taia may amend these Terms from time to time. Material changes will be notified to the Customer at least thirty (30) days in advance. Continued use of the Services after the effective date of any amendment constitutes acceptance of the amended Terms.
14.3 Assignment. The Customer may not assign or transfer any of its rights or obligations under these Terms without Taia’s prior written consent. Taia may assign these Terms to a successor entity in connection with a sale or reorganisation of substantially all of its business.
14.4 No partnership or agency. Nothing in these Terms creates a partnership, joint venture, agency or employment relationship between the Parties.
14.5 Severability. If any provision of these Terms is held to be invalid or unenforceable, it shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
14.6 Notices. Any notice under these Terms shall be in writing and sent (a) to Taia, by email to legal@taia.io with a copy to the registered office address; or (b) to the Customer, by email to the primary email address registered on the Account.
14.7 Third parties. A person who is not a Party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
14.8 Governing law and jurisdiction. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Each Party irrevocably submits to the exclusive jurisdiction of the courts of England and Wales.
For questions about these Terms, please contact us at legal@taia.io or via taia.io/contact.
Last updated: 18th May 2026